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USB Flash Drives' FAQ:
1.Q: After the driver is installed, why can't WIN98SE recognize the mobile Flash Disk?
A: Check out the USB CONTROLLER item in BIOS, and make sure the item is ENABLE. If this still doesn't work, delete the drivers installed previously for USB Flash Drivel.
2.Q: Can I pull out the Flash Disk when its LED is on or sparkling?
A: No, you can't, otherwise you may suffer from data loss. If the disk cannot work after such incident, please format it again. No physical damage was done, so after reformatting the Flash Disk is ready to be used again.
3.Q: Can the mobile Flash Disk used as starting disk?
A: Yes. Just set the BOOT DEVICE as "USB-ZIP" in the BIOS, and the system will be guide to recognize the USB Flash Disk.
4.Q: What should I do if the USB Flash Disk fails to read or write after a normal installation?
A: There are two possible causes:
(1) If you can read data from the disk but cannot write, this is mostly because the disk is under write-protect state, or the storage space is full. Delete some documents, and you can continue to use it.
(2) The malfunction may be caused by power-off or improper pulling out of the USB Flash Disk. Simply reformat the disk.
5.Q: Can I change the state of write-protect when the USB Flash Disk is connected to a computer?
A: No, you can't. The right solution: first pull out the USB Flash Disk, have the state changed, then connect again. Improper usage may lead to malfunction or damage to the USB Flash Disk.
6.Q: I've downloaded the driver files, but when I doubleclick the file, it says a program is needed to open it? What should I do?
A: The driver files are ZIPed, which means they need to be extracted before you can install them. Unfortunately Windows 9x doesn't support ZIP files as a native format, therefore you need to obtain 3rd party program to extract the files. We recommend for this purpose WinZIP www.winzip.com. If you are not familiar with extracting ZIP files, please refer to WinZIP help file, or read the instructions here.
7.Q: My operating system is showing a message that the drive is write protected?
A: Our USB Flash Disks are equipped with a security switch - which can be set in two positions WRITE ENABLED and WRITE PROTECTED, switching it to the other position should resolve the problem.
Maintenance Target :
Consumer who buys or uses Tairom products.
Description of Maintenance :
1. New Product Failure ─
If within 7 days of a consumer buying Hantat products, any defective product can be exchanged
for a new one through the original purchasing company or Hantat Service Center.
2. Return of Repaired Item ─
After 7 days of a consumer buying Hantat products, any defect can be fixed by replacing the defective
parts with good ones through the original purchasing company or Hantat Service Center.
Maintenance and Repair Application Procedure :
1. The consumer goes through the original purchasing company ─
Send the repair item with purchase receipt or invoice to the original purchasing company.
2. The consumer applies to Tairom Service Center ─
Fill out a repair application form, and send the repairing item with purchase receipt or invoice
to Hantat Service Center.
Product Warranty Period :
1. Product Warranty Starting Date ─
Starting from the consumer's purchase date of the invoice issue date.
2. Product Warranty Period ─
Please refer to the Warranty Certificate, and the term for different products.
3. Waived from Warranty ─
a. Any damage due to human error, natural disaster, or improper operation.
b. Users disassemble the product by themselves.
4. Maintenance Charge ─
a. Within Warranty Period: No Charge.
b. Beyond Warranty Period: Reasonably charge for the examination fee, maintenance fee, and component
fee.
5. Maintenance and Repair ─
a. Can Be Changed for A New One：
Within 7 days after the consumer has bought the product, and if the product fails, the consumer
can return the product for a new one. The change is limited to 2 times, and if it exceeds 2
times, the consumer may choose to return the goods or change the product for other product of
equivalent price. (For the return, all accessories bundled to the original purchase should be
included.)
b. Repairing defective item within the warranty period:
If the consumer has bought the product for more than 7 days, which is still under warranty, the
consumer may return the product to Tairom for free repair and maintenance, and pay for
the shipping fee. If such product is phased out or unrepairable, then the consumer may change it
for some other product of equivalent price without charge.
c. Repairing Defective Item Beyond the Warranty Period:
If the product purchased by consumer is beyond the warranty period and fails, the consumer can
send the products to Hantat for repair with a reasonable fee, and pay for the shipping fee. If
such product is phased out or unrepairable, then the consumer may change it for some other product
of equivalent price, but has to pay for the depreciated amount.
8.Q:How to realize the built-in password function for your USB memory disk?
A: Some Hantat USB Flash Drive have the built-in password function to enhance your data’s safety. To realize it, please follow the following steps:
Step 1: install the Tool in your CD drive attached in the gift box with you USB drive
Step 2: insert your USB drive into the USB port of the computer
Step 3: run the software from Start menu\\Programs\\USB Storage Utility in your computer
Step 4: choose the size for the public area and securities area and click Begins Button
Step 5: put in the Pin for the securities area and twice to confirm it for future’s using
Step 6: several seconds later your Flash Drive will successfully realize the built-in password function
Warning: 1. If you run the same procedure in your computer and resize the two areas, your data will be lost.
Warning: 2. If you forget the pin for the securities area, you have to Re-Format the Flash Drive and your data will be lost
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